Blog, Resources
A small business is a growing business, and often this results in employees being expected to do their share and wear many hats for the company. That’s what makes a good hire in these situations so valuable. Just one bad employee can have a detrimental effect in many areas of the company.
Small businesses often hire family and friends thinking they are reliable and trustworthy. While they are in most cases, all it takes is one bad apple to leave a bad taste in your customer’s mouth. Let’s say you hire a family friend for the summer. What could go wrong, right? What if you found out three months down the road that they had a DUI just weeks before you hired them? Would you still want them to drive company vehicles?
CareerBuilder research found that nearly 3 in 4 small business employers have hired the wrong person for a position. Add to that the amount of money you’ve spent on training and the amount of money you’ve lost from customers, and that single bad hire has more of an effect on your business than you ever expected. Of those companies with bad hires, 17 percent say one bad hire cost between $1,000 and $2,500, 20 percent say it cost between $2,500 and $5,000, and 11 percent say it cost between $5,000 and $10,000.
Make an investment in your company
Consider running a background check on new hires. Discovering a candidate embellished their education or work experience before adding them to the team can save a business valuable time and money. As much as you might think you know about an applicant, it’s still important. Running a criminal background check along with employment verifications will tell you what you need to know when hiring. When the well-being of the team and the company are at stake, it is always a good idea to make the investment in running background checks.
It is also a good idea to work with legal counsel to create consistent hiring practices. By specifying the type of background check to run for certain types of positions, this will help a small business create a hiring procedure when adding new employees. Background screening can improve your regulatory compliance and workplace safety, and it can reduce the chances of you facing a negligent hiring claim.
Many small businesses think that background checks are too expensive or complicated, however, with SELECTiON.COM®, this is not the case. We will develop an effective, efficient, and compliant screening solution based on your needs.
Outsource background screening
Do-it-yourself background checks can be inaccurate and limited. It is in a business’s best interest to outsource background checks. Background screening is a regulated industry and if these applicant protections aren’t met, a small business also runs the risk of litigation from its own employees.
Background check companies have the resources to complete a thorough background check more efficiently and effectively, since they have their own researchers and verification specialists to gather the information you need. A good background screening company will be up to date on the latest local, state and federally mandated regulations for background checks.
There are many reasons why SELECTiON.COM® is the right choice for businesses, big or small. We offer customizable background check packages, the largest national criminal database, integrations with HR management software, and excellent customer support.
Customized Offerings:
In addition to access to the most comprehensive, up-to-date criminal database in the country and a nationwide network of criminal researchers, we have also customizable pre-employment background checks to help you make the right decision about a job candidate.
Criminal Database:
Our Search America® Background Check is the standard in national criminal database searches. With over 1 billion records, from over 1,500 different sources, Search America® is an unparalleled tool to combine with prime source searches to ensure you have the most complete picture available of your applicant.
Integration:
SELECTiON.COM® is integrated with HR management software, including the top applicant tracking systems. We offer our proprietary applicant entry process at no additional cost.
Customer Support:
Our 5 Star customer support staff have an average tenure of 7.5 years within the company. They are all located in-house and are available to you 8am-8pm, Monday-Friday.
Contact us today to see how SELECTiON.COM® can take your employment background check process to the next level.
NOTE: The contents of this article are not legal advice for your particular situation. You should neither act nor rely upon anything stated in this article without first consulting your own legal counsel.
Back to Basics, Blog, Resources
Drug testing as part of the Drug-Free Workplace Program has been successful in lowering the rates of positive tests. Nearly seven in ten Americans have used drugs while they were at work, according to a recent Detox survey of 1,000 Americans.
All companies, whether just starting out with drug testing or reviewing current processes, should be sure that it is effectively communicated to both employees and applicants. A drug testing policy should address which employees or applicants will be tested, the circumstances under which testing will take place, what substances will be tested for and what the consequences will be for a positive test.
There might be additional policies for safety sensitive positions, union guidelines or other entities like the U.S. Department of Transportation (DOT) guidelines for regulated motor carriers, airline pilots, train operators and others.
It is important to have a drug testing policy reviewed by an attorney experienced in drug-free workplace issues to ensure compliance with state and federal laws, including the Americans with Disabilities Act.
When drug testing should occur
- Pre-employment
- This will avoid the hiring of individuals who are actively abusing drugs.
- Post-incident
- People using drugs are at increased risk of errors and injury. This also may help protect the employer if there is any litigation following the incident.
- Reasonable suspicion
- In your company policy, define the factors that may give rise to a reasonable suspicion, including objective factors, such as an employee’s appearance, speech and behavior, as well as, any other information specific to your workplace.
- Random
- Drug testing should be done randomly for people who work in safety-sensitive positions.
Types of drug testing
- Urine Drug Testing (UDT)
- Urine is the most commonly tested substance for drugs. It is easily obtained and there is a broad range of testing that can be done. There are very specific guidelines when observed collection is indicated.
- Oral Drug Testing
- Collecting oral fluids makes it much harder to compromise testing. At this time, oral fluid testing cannot test for as many drugs as urine drug tests, but this technology is improving rapidly.
- Hair Testing
- Hair testing is more expensive than urine and oral fluid testing. It does have the advantage of detecting any drug over the previous 90 days.
What substances should companies test for?
It is very important that employers remain current on what drugs they are testing for. Many companies use a standard 5-panel test that will miss most drugs of abuse.
A 10-panel urinalysis is by far the most popular for companies. This type of drug panel searches the top five street drugs (cocaine, heroin, meth amphetamines, marijuana, phencyclidine (PCP) and the top five prescription drugs (benzodiazepines, quaaludes, methadone, propoxyphene, barbiturates). Other drugs may be added to or subtracted from this panel as specific requirements warrant.
Thirty-three states and the District of Columbia have currently passed laws legalizing marijuana in some form. Some companies have even stopped including marijuana on pre-employment drug tests. When it comes to federal law, marijuana is classified as a Schedule I drug.
It is important to know the drugs that are commonly abused in your area. It may be helpful to call one of your local substance abuse treatment centers for this information.
SELECTiON.COM® is a (TPA) Third Party Administrator for our clients that wish to utilize drug screening as part of their background screening. We partner and integrate with Quest Diagnostics™, the world’s leading provider of diagnostic testing, and Medical Review Officer (MRO) and Doctor’s Review Service (DRS).
We offer random drug screening for companies who have a random drug testing policy.
SELECTiON.COM® will work with your company to help you navigate applicant drug testing and the results.
Contact us today to see how SELECTiON.COM® can take your employment background check process to the next level.
NOTE: The contents of this article are not legal advice for your particular situation. You should neither act nor rely upon anything stated in this article without first consulting your own legal counsel.
Blog, Resources
The New York Legislature recently passed their 2019-2020 state budget and the bill includes changes that will have an effect on criminal research in the state. The budget includes a fee increase for the Office of Courts (OCA) criminal records access as well as a change in how records appear in the search results.
Fee Increase
The OCA fee increased from $65 to $95. The change is in effect as the budget has been signed by the Governor. The fee applies to NY Statewide searches as well as the following counties, which can only be searched through the OCA database:
Allegany, Bronx, Bronx Borough, Brooklyn Borough, Cayuga, Kings, Manhattan Borough, Montgomery, Nassau, New York, Orleans, Queens, Queens Borough, Richmond, Staten Island Borough
Record Reporting Change
Undisposed (pending) cases will no longer be accessible in the criminal records search. This part of the bill will require extra time for implementation and the state has one year from the date the bill is signed to fully remove these cases from the report.
Feel free to contact us with any questions.
Back to Basics, Blog, Resources
It’s the first day of Shelby’s new hire and he’s late. When Max shows up, he gives her no explanation and she notices he is wearing jeans after telling him to wear business casual. She’s already dreading his first week of training. This is not a good start.
Now it’s three months into Max’s position and he hasn’t accomplished anything. Shelby hasn’t seen an increase in sales/numbers and she is devoting all her time to assisting him. He isn’t receptive of Shelby’s help and seems to be doing the opposite of everything he’s asked. She is regretting hiring him and is not looking forward to his future with her company.
Shelby asks herself, “How did I get into this mess in the first place?” and, “What could I have done to prevent this?”
Shelby wonders about Max’s performance with his last company and regrets not contacting his previous supervisor to do a character reference.
The price of a bad hire is at least 30% of their first-year earnings. Have you ever found yourself in a situation similar to Shelby’s?
Character Reference
Character references are almost as important as running criminal history, along with education and employment verifications.
What is a Character Reference?
A character reference is additional information that can verify more about an applicant’s previous work experience.
You find out the dates of employment with an employment verification; however, with a character reference, you will may gain insights into their timeliness and attendance. Our customer service team will ask in-depth questions to get a better sense of their personality and work ethic.
Although a candidate’s resume should always be honest and up-to-date, it can’t say everything about the individual. Are they a timely person? Do they call off work constantly? What’s their personality?
These are all qualities that are essential to know before hiring someone for a position. When hiring, you want a reliable employee whose personality will allow them to get along with others.
Checking a candidate’s references is vital to gaining more in-depth information than what is provided on a typical employment verification.
When looking to hire a new employee, one must be sure that they are not only qualified for the job, but they also must be able to work well with your current employees.
SELECTiON.COM® can provide you with vital information that allows you to make a much more educated and insightful decision. Click here for a character reference check sample.
How can you find this information on an applicant?
By having a character reference done on a potential employee, you can find out answers to all these questions and more.
A character reference reports more in-depth information on the applicant, such as work ethic, ability to work with others, strengths, improvement areas and personality.
At SELECTiON.COM®, our customer service team contacts the applicant’s references and records their answers during the check.
What kind of questions are asked on a character reference?
You can customize your questions. We have included some example questions that clients have previously used:
- What can you tell me about the applicant’s personality?
- What can you tell me about the applicant’s work ethic?
- If provided the opportunity, would you hire the applicant? Why or why not?
- What can you tell me about the applicant’s reason for changing jobs?
- What can you tell me about the applicant’s ability to get along with peers and supervisors?
- How reliable is the applicant?
- What are the applicant’s strengths?
- What areas can the applicant improve upon?
Click here for a full description of the character reference report.
How long does a character reference take?
The average turnaround time for a character reference report is 1-3 days.
What industries benefit the most from character references?
What information do I need to provide?
Once you have an account with SELECTiON.COM®, we only need the reference’s name and phone number.
Additional information that may be provided are address, city, state and how long the reference has known the applicant.
Contact us today to add character references to your account or to see how SELECTiON.COM® can benefit your background screening program.
Back to Basics, Blog, Resources
Editor’s Note: We’re excited to announce our new “Back to the Basics” series, wherein we’ll take an in-depth look at some of the ins and outs of the background check industry. We’re starting off this week with a behind the scenes view of criminal research featuring one of our in-house researchers, Chelsea Swartz.
The sun is beaming and a breeze blows by as Chelsea and Sabrina Schnetzer, Social Media Specialist, step into a courthouse in Kentucky. The police officers there see Chelsea every day and greet her by name.
Sabrina is here to job shadow Chelsea Swartz, Criminal Research and Document Retrieval Specialist, for the day. They walk into the courthouse and go through a metal detector, head up three flights of stairs, and turn a corner. They arrive at the public access terminal with a few computers at desks.
What is a public access terminal?
A public access terminal is a service provided by the courts, for litigants and the public to access dockets, case reports, and other documents filed in county courts. These terminals are located inside each county courthouse. Citizens can typically search by name and date of birth for criminal records on any individual at these courthouse public access computers.
Although you would think that most public access terminals are accessed electronically, there are actually still some out there that are clerk-based. A clerk is an officer of the court whose main responsibility is to maintain records of the court. Counties that require clerk-based criminal research typically have processes that include providing a list of names to be searched and then waiting days or weeks for them to return the results. Some counties even still use ledger books or microfilm to store court records.
Criminal Record Database Search
From there, Chelsea sits down at one of the public access terminal computers and begins to work. She pulls out her list of applicants she received earlier that day and starts typing the names into the criminal records search. On a typical day, Chelsea may have around 300 applicant names to run criminal background checks on.
If Chelsea finds a criminal record in one of her searches, she makes a note of it. From there, she will write down information about the case including the case number, disposition date, filing date, charge description and sentencing information.
Chelsea transcribes case information from the criminal records database into our system, so it is readily available for our in-house team. The case information is then sent to quality assurance where they mark it complete and make it available to our clients. Sometimes cases need more information that is not accessible online, so Chelsea copies physical files from the court records and brings them into our office.
Did you know?
Did you know that each county has its own criminal records database, which is more accurate and up to date than the state’s criminal database? County criminal databases are more precise than the state’s, because cases are tried at the county level and then passed on to the state at their leisure.
SELECTiON.COM® has a nationwide network of court researchers in order to complete the thousands of requests we receive in a day. Since we are located in Cincinnati, our local clients get the added benefit of our in-house research team. We have employees who physically go into the county courthouses in Ohio, Kentucky and Indiana.
We hope you enjoyed seeing a behind the scenes of a day in the life of Chelsea, criminal researcher extraordinaire. Stay tuned to read more “Back to the Basics” articles.
Contact us today to see how SELECTiON.COM® can improve your background check process.
Blog, Resources
by Wayne J. Jung
When I started in the background check business, one of the first things I learned was that no “silver bullet” reporting solution exists.
Which I understood to mean, despite the use of an overused analogy, that there wasn’t one single report that provided all of the necessary data to properly assess an applicant’s candidacy with near certain accuracy, especially as it related to criminal background checks.
And that is part of the reason why at SELECTiON.COM® we offer more than 35 unique reports, a solid half-dozen of which are specifically criminal background check-related.
Why so many, you ask?
Criminal records and sex offender registries are not reported across state lines. In many cases, they aren’t reported up to the state level either.
State background check reports, including fingerprint-based state reports, oftentimes don’t include criminal records from the counties within their own state. This happens because the crimes are tried at the county level, and depending upon the type of offense, the counties are not required to report all records.
In the case of fingerprint background checks, some records, such as misdemeanor drug offenses, public intoxication and disorderly conduct, can be missed simply because the crime is a ticketed offense in that area and doesn’t require being fingerprinted in the first place.
As I mentioned last week, there is no universal reporting methodology and the FBI database is reliant solely upon what state and local agencies choose to report.
The best solution is to not depend solely on one source expecting to return a 100 percent accurate and thorough criminal background report.
We recommend utilizing a Social Security Trace Report to create a residency history, from which our national network of researchers scour the available records in the specific counties in which the applicant has lived.
From there, Search America® provides a snapshot in order to fill in the gaps by pulling data from more than 1500 sources in the United States and abroad.
The Search America® database aggregates information from Administrative Office of the Courts, Departments of Correction, Sex Offender Registries, as well as county court record information from cooperating jurisdictions.
This search also pulls from a large list of national security and international sources, including INTERPOL’s Most Wanted List and the Office of Foreign Assets Control (OFAC) terrorist watchlist.
The combination of a SELECTiON.COM® proprietary Search America® database report and our nationwide network of criminal researchers equals the most comprehensive applicant criminal check in the industry.
Almost as important as providing thorough reporting in an expeditious fashion, is returning accurate data allowing our clients to make the most informed decisions possible.
Our experienced Quality Assurance team of knowledgeable researchers helps ensure you aren’t overwhelmed with false hits, or forced to make decisions based upon faulty data.
The FBI doesn’t have a method allowing applicants to challenge the results, unlike FCRA-regulated consumer reports such as those provided by SELECTiON.COM®, a process that is designed to protect job applicants from unfair employment actions.
And that’s important, because as we have all learned from the recent Robins v. Spokeo, Inc. ruling, consumers may be able to bring FCRA claims in federal court whenever their reports contain inaccurate information, unless that information is truly insignificant.
At SELECTiON.COM® we pride ourselves in being thorough, timely, and above all, accurate.
See for yourself, please call me today at (800) 325-3609, extension 3024.
SOURCE: Robins v. Spokeo, Inc., 867 F.3d 1108 (9th Cir. 2017)
