Companies are not all created equal, and for that matter, neither is customer service.
It is estimated that 73 percent of buyers value customer service. It is an essential factor in purchasing services. Customer service is one of the top reasons that a customer will continue doing business with a company after the initial sale. They will return to businesses that make them feel valued.
Customers look for companies that are knowledgeable and can communicate well. It is especially crucial for background screening companies to be timely and keep their clients well-informed.
With background screening companies, customers look for one that can provide a fast turnaround time for their pre-employment screenings. They also need a company that is proactive about updating the customer on screening status.
At SELECTiON.COM® we strive to deliver the best customer service to you, our clients, every day. We believe that the best way possible for this is to house all our services under one roof instead of overseas. Our customers support, verification specialists, and IT departments are in-house and easy to reach.
Our in-house customer support representatives are highly trained and qualified to answer your questions. Customer support representatives at SELECTiON.COM® have a tenure of 7.5 years in the industry. We make each call a priority. Our customer support representatives understand how important it is to listen carefully to not only better understand the needs of our clients, but to also demonstrate to our customer our overwhelming desire to help. Our Five Star team is available from 8 a.m. to 8 p.m. Monday through Friday, via phone or online chat.
Our in-house verification department will help to improve your hiring process workflow by verifying important information for you. They check prior employment, education, and personal references, which currently are almost a necessity with the increased amount of resume falsification in the job market. Our specialists will make the first attempt to reach the previous employer, as provided by the client or applicant, within 24 hours of the order date. Their log notes are up-to-date, and in real-time, so you can always see the exact status of your request. The time it takes for our specialists to complete a verification can differ depending on the circumstances. We pride ourselves on being prepared for any circumstances thrown our way.
Information Technology (IT)
Our in-house IT department can facilitate every need you may have. We have performed integrations with businesses across the country, including but not limited to, Virtus, Taleo, UltiPro, Catholic Mutual Group, etc. These integrations have helped our clients save hundreds of thousands of dollars by streamlining the process. Not only that, but we offer access to our applicant tracking system, which saves a considerable amount of time for many of our clients at no additional cost.
Contact us today to see how SELECTiON.COM® can make a difference in your onboarding process.
NOTE: The contents of this article are not legal advice for your particular situation. You should neither act nor rely upon anything stated in this article without first consulting your legal counsel.
Founded in 1991, SELECTiON.COM® is one of the Nation’s leading providers of pre-employment background screening services. We offer the largest network of in-house researchers, the fastest turnaround on criminal background checks and drug screening, and unsurpassed customer service. Our web application, FASTRAX Select™, allows employers to verify an applicant’s background check information quickly and accurately from the convenience of a personal computer. Average turnaround time on criminal background searches is 2 business days. Thousands of employers nationwide rely on SELECTiON.COM® to help them make smart hiring decisions.