Enhancing the Candidate Experience Through Streamlined Background Checks

Enhancing the Candidate Experience Through Streamlined Background Checks

Blog

In today’s competitive job market, a smooth and transparent background screening process can make a significant difference—not only in speeding up hires but also in strengthening your employer brand. A streamlined process minimizes administrative burdens and ensures candidates feel informed and valued from the very start.

Transparency in Communication

Clear communication throughout the background check process is essential. When candidates understand each step—from data submission to final report delivery—they experience less anxiety and uncertainty. Transparent communication sets realistic expectations, builds trust, and reinforces your commitment to a fair and efficient hiring process.

Leveraging Technology for Speed and Accuracy

Automation and digital platforms have revolutionized background screening. By leveraging technology, organizations can drastically reduce turnaround times. Automated systems quickly process applications, run checks simultaneously, and minimize manual errors. This efficiency not only accelerates hiring decisions but also enhances the candidate experience by reducing wait times.

Mobile-Friendly and User-Centric Platforms

As more candidates rely on mobile devices, having a mobile-friendly interface is crucial. User-centric platforms ensure that candidates can easily input their information, check their status, and complete necessary steps without being tethered to a desktop. A seamless, accessible digital experience is vital in today’s fast-paced, mobile-first environment.

Enhancing Employer Brand

A streamlined background check process reflects a modern, candidate-focused culture. When applicants experience an efficient and transparent screening process, they are more likely to view your organization as innovative and responsive. This positive impression can help attract top talent, reinforcing your reputation as an employer of choice in a competitive market.

How SELECTiON.COM® Can Help

At SELECTiON.COM®, we are dedicated to enhancing the candidate experience by offering advanced tools that align with these best practices. Here’s how we help organizations achieve a seamless background screening process:

  • Applicant Entry Module: Our platform features an applicant entry module at no additional cost. This tool allows candidates to input their own information directly into the system. By shifting the data entry responsibility to the applicant, employers need only provide basic details before sending a link, expediting the process and reducing errors.
  • Applicant Pay Feature: We offer an innovative applicant pay solution that directs candidates to a dedicated, mobile-friendly site. Here, candidates can pay for the necessary background checks on their own. The automated process runs the checks efficiently and makes the results available as soon as they are ready, ensuring minimal delay in the hiring process.
  • Mobile Accessibility: With a design focused on ease of use, our systems are fully optimized for mobile devices. This means candidates can complete the entire screening process on-the-go, contributing to a positive and accessible user experience.
  • Real-Time Updates and Support: Our system allows candidates to opt-in to receiving their completed background check via email. Additionally, our customer support team is available from 8 a.m. to 8 p.m. EST via phone or live chat, offering assistance to both applicants and clients whenever needed.

By integrating these technologies and approaches, SELECTiON.COM® not only streamlines the background check process but also builds a transparent, efficient, and candidate-friendly experience. We are proud to support organizations in enhancing their hiring practices while delivering a modern, user-centric approach to pre-employment screening.

This article is provided for information purposes only, and the contents hereof are subject to change without notice. This article is not warranted to be error-free nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose.

Remote Hiring Risks And How To Overcome Them

Remote Hiring Risks And How To Overcome Them

Blog, Resources

The COVID-19 pandemic may have changed the way we recruit, but the inherent risks of hiring are the same regardless of whether you’re hiring remotely or in-house.

Issues such as applicants lying on their resume, omitting criminal history, or leaving an employer on less than ideal terms are still present. And in some cases, these problems are exacerbated by remote hiring and the state of the job market.

Even though you may not be able to interview in person, there are some simple steps you can take to keep the process personal and keep your workforce safe.

Resume Falsehoods

Due to changes in the job market caused by COVID-19, applicants may be tempted to exaggerate or outright lie on their resume, now more than ever.

According to a recent 2020 study by ResumeLab, a substantial majority (93%) of people know a person who lied on their resume. The most common lies on a resume are about job experience (27%), skills (18%), and job duties (17%). 

With an overwhelming majority of talent acquisition teams (84%) adapting their processes to work remotely, it’s essential to take the right steps to ensure the best possible hiring outcome.

Solution- Employment and Education Verifications & Character References

Employment and education verifications are the first step to finding out if your applicant has been truthful on their application. Do they have the skills required for the job? Did they put in all the time they said they did with their previous employer? Do they have the requisite degree qualifications?

In addition, character references are an excellent tool to get a more in-depth look at your applicant. This is especially helpful in remote hiring situations. Being able to get a full picture of your applicant’s ability to work with others and overall work ethic from a former supervisor is vital.

Employment Eligibility

Under normal circumstances, the Department of Homeland Security (DHS) requires that the I-9 form be filled out in person. Employers must physically examine one document from List A or a combination of one document from List B and one document from List C. Unfortunately, hiring remotely makes this part of the process difficult.

Solution- Remote I-9s & E-Verify

If you qualify for the relaxed restrictions on I-9 forms to enable remote hiring, this may be a great option.  

According to the U.S. Immigration and Customs Enforcement (ICE) website, this policy only applies to employers and workplaces that are operating remotely. If there are employees physically present at a work location, no exceptions are being implemented at this time for in-person verification of identity and employment eligibility documentation for Form I-9, Employment Eligibility Verification.

However, if newly hired employees or existing employees are subject to COVID-19 quarantine or lockdown protocols, DHS will evaluate this on a case-by-case basis. Additionally, employers may designate an authorized representative to act on their behalf to complete Section 2. The employer is liable for any violations in connection with the form or the verification process.

For additional information on remote I-9’s and more, download our Remote Hiring Handbook.

E-Verify The E-Verify system is a great way to instantly verify whether your employee is authorized to work in the United States. While you may have some tentative non-confirmation results that need to be handled by the employee at their local social security office, most verifications will come back verified instantly.

Missing Criminal History

Due to Ban The Box, criminal history questions have been relegated until later in the hiring process, but that shouldn’t stop you from eventually getting that full picture of your applicant’s past. As long as you obtain a release, run criminal background checks consistently, apply the job requirements fairly, and follow proper applicant notification guidelines, criminal history can be legally obtained. For more information on Ban The Box, read our full article.

Solution- County Criminal Reports & National Database Searches

A thorough criminal history report will help keep your workplace safe for employees and customers. We always recommend starting at the county level, because this is the most accurate and up-to-date source for receiving criminal history.  Our most popular report package will run a social security trace report. The system can then automatically run criminal county research in any counties your applicants may have lived. From there, we also recommend running a nationwide database search to find any potential hits across the U.S., in areas that your applicant may not have lived.

In these uncertain times, it pays to have a trusted partner who can provide the data you need and the customer support to answer all of your questions. Our unparalleled support, combined with our nationwide researcher network, makes SELECTiON.COM® a valuable background check partner.

Our five-star customer support team is not only industry experienced, but tenured in their time with our company. Our staff is available to you via phone, email, and chat, Monday through Friday, from 8 am to 8 pm.

SELECTiON.COM® offers employment and education verifications, character reference reports, criminal history reports and our Search America® database is the largest in the industry with other 1 billion records.

Contact us today to develop a fast and accurate background check program to get you through this unpredictable time.

NOTE: This article gives a general overview of the legal matters. However, it is your responsibility to ensure compliance with all the relevant federal, state, and local laws governing this area. SELECTiON.COM® does not provide legal advice, and we always suggest consulting your own legal counsel for all applicant approval matters.

How A Solid Background Check Program Helps Prevent Workplace Violence

How A Solid Background Check Program Helps Prevent Workplace Violence

Blog, Resources

Workplace violence is a serious problem that can have devastating consequences for both employees and employers. In 2019, there were over 2 million cases of workplace violence in the United States, resulting in over 2 million lost workdays and $17 billion in lost productivity.

According to the Occupational Safety and Health Administration (OSHA), workplace violence is any act or threat of physical violence, harassment, intimidation, or other threatening behavior that occurs in the workplace. Workplace violence can lead to serious injuries, fatalities, and long-lasting psychological trauma.

In this article, we’ll explore some of the workplace violence statistics and how it can be prevented with background checks. While there is no surefire way to prevent workplace violence, there are steps that employers can take to reduce the risk. One of the most effective tools is background checks.

Workplace Violence Statistics

According to the National Safety Council (NSC), more than 18,000 workers in the United States experienced nonfatal workplace violence injuries in 2019. Additionally, the Bureau of Labor Statistics (BLS) reports that in 2020, there were 774 workplace homicides, accounting for 9% of all fatal workplace injuries. The BLS also notes that healthcare and social assistance workers are at the greatest risk of workplace violence, accounting for nearly 73% of all nonfatal workplace violence incidents.

How Background Checks Can Help Prevent Workplace Violence

Background checks are a vital tool in preventing workplace violence. By conducting thorough background checks on potential employees, employers can identify any red flags or warning signs of violent behavior. Here are some ways in which background checks can help prevent workplace violence:

Background checks can help employers identify potential risks by screening for criminal history, driving records, and other relevant information. This information can be used to make informed decisions about hiring and placement.

For example, an employer may choose not to hire an applicant with a history of violent crime or drug abuse. Or, an employer may choose to place an employee in a different position if they have a history of driving under the influence.

  • Criminal History Checks: Employers can conduct criminal history checks on potential employees to identify any past incidents of violent behavior. This can include convictions for assault, battery, or domestic violence.
  • Employment Verification: Employers can verify a potential employee’s previous employment history to ensure that they have not been dismissed for violent or threatening behavior.
  • Reference Checks: Employers can conduct reference checks on potential employees to obtain insights into their personality, work habits, and behavior. References can provide valuable information about an individual’s temperament and propensity for violence.

Here are some additional tips for using background checks to prevent workplace violence:

  • Use a reputable background check company. Not all background check companies are created equal. Make sure to choose a company that is accredited by the Professional Background Screening Association (PBSA).
  • Be aware of the laws in your state. There are some restrictions on what information can be used to determine an applicant’s eligibility for a job position in a background check. Be sure to check the laws in your state before you conduct a background check.
  • Be prepared to take action. Once you have conducted a background check and identified a potential risk, be prepared to take action. This may mean not hiring an applicant or placing them in a different position.

By following these tips, you can use background checks to help prevent workplace violence and create a safer workplace for everyone.

Hiring practices are constantly evolving, but in the 30+ years SELECTiON.COM® has been in business, background check usage by companies has been and continues to be on the rise. Background checks are still the most effective way of taking reasonable precautions to create a safe work environment for your employees and minimize costly turnovers. In addition, new reporting methods continue to make background checks more effective and reliable year after year.

Contact us today to see how SELECTiON.COM® can improve your background check process.

This article gives a general overview of legal matters. However, it is your responsibility to ensure compliance with all the relevant federal, state, and local laws governing this area. SELECTiON.COM® does not provide legal advice, and we always suggest consulting your legal counsel for all applicant approval matters.

This article is provided for information purposes only, and the contents hereof are subject to change without notice. This article is not warranted to be error-free nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose.

Video: The Fraudulent Salesperson

Video: The Fraudulent Salesperson

Blog

Hiring Nightmares Part 4: The Fraudulent Salesperson

The stories presented in the “Hiring Nightmares” series are entirely fictional and created for illustrative purposes. Any similarities to actual companies, individuals, or events are purely coincidental and unintentional. These scenarios are designed to highlight the importance of thorough background checks and the potential risks of inadequate screening. Readers should not interpret these stories as real-life events or representations of specific businesses.

The Fraudulent Salesperson – A Retail Nightmare

The Fraudulent Salesperson – A Retail Nightmare

Blog

Hiring Nightmares Part 3: The Fraudulent Salesperson

The stories presented in the “Hiring Nightmares” series are entirely fictional and created for illustrative purposes. Any similarities to actual companies, individuals, or events are purely coincidental and unintentional. These scenarios are designed to highlight the importance of thorough background checks and the potential risks of inadequate screening. Readers should not interpret these stories as real-life events or representations of specific businesses.

The Salesperson Who Used the System to Steal from the Company

The electronics store was expanding fast, and they needed a top-notch salesperson to lead the charge in their flagship location. Specializing in high-end smartphones and electronics, the store prided itself on offering quality products and service. When Erin applied for the position of Sales Lead, she seemed like a dream candidate. With a strong resume, years of experience, and a reputation for driving sales, she impressed Diane, the Store Manager, and Carlos, the Regional Sales Director. Erin was hired quickly, and in their excitement, they skipped a comprehensive background check.

At first, Erin was a star. She brought energy and enthusiasm to the sales floor, motivated her team, and seemed to know exactly how to connect with customers. Her numbers were impressive, and Lily, the Assistant Manager, frequently praised Erin’s ability to hit ambitious sales targets. Customers loved her too—she knew the products inside and out and made everyone feel valued and supported.

But after a few months, Tom, the Finance Manager, noticed unusual patterns in the store’s inventory and sales reports. High-end electronics, particularly the latest smartphones, seemed to be moving at an unusually fast pace, with an equally high volume of returns. But these returns often didn’t align with sales trends, and the repeated return transactions raised a red flag.

Suspicious, Diane decided to investigate further. She reviewed recent transactions and noticed a recurring pattern: certain customers, often young men who Erin seemed particularly friendly with, were purchasing the latest models in bulk, only to return a portion of them shortly after. She pulled security footage and confirmed her suspicions—Erin was engaging in a scheme involving her friends.

Here’s how it worked: Erin’s friends would come into the store and buy the latest phones or electronics, with Erin ringing them up at the register. Instead of giving them the one or two items they’d purchased, Erin would sneak them an extra item or two. The friends would then return only part of the merchandise a few days later, with Erin processing the return as if it were a standard transaction. Meanwhile, they’d sell the extra electronics online and split the profits with Erin. It was an elaborate scheme, and they’d managed to siphon thousands of dollars’ worth of merchandise from the store in just a few months.

A quick background check would have revealed Erin’s previous involvement in a similar fraud scheme at a prior retail job. She had been terminated but managed to keep the incident off her resume, and the hiring team’s rushed process meant her past went unexamined.

The fallout was severe. In the short term, the company faced significant financial losses and had to implement stricter inventory and return protocols. Diane had to manage a frustrated team, who felt betrayed by their once-beloved leader. Erin was, of course, terminated and faced criminal charges, but the damage was done. In the long term, the store’s reputation took a hit, and customer trust needed to be rebuilt. The company invested in additional security measures, revamped their hiring policies to include comprehensive background checks, and doubled down on staff training.

Conclusion:

A simple criminal background check would have flagged Erin’s prior involvement in retail fraud, saving the company from financial loss and reputation damage. SELECTiON.COM® offers thorough background screening services, including criminal history checks, to help protect your business from hiring risks. Don’t let a single bad hire undermine your company—partner with SELECTiON.COM® to make informed, secure hiring decisions.

Video: The Warehouse Thief

Video: The Warehouse Thief

Blog

Hiring Nightmares Part 3: The Warehouse Thief

The stories presented in the “Hiring Nightmares” series are entirely fictional and created for illustrative purposes. Any similarities to actual companies, individuals, or events are purely coincidental and unintentional. These scenarios are designed to highlight the importance of thorough background checks and the potential risks of inadequate screening. Readers should not interpret these stories as real-life events or representations of specific businesses.