Position: Call Center/Customer Service Rep.
Background Check Company seeks individual that can work in a fast paced office environment and able to provide excellent customer service. This person should have outstanding telephone demeanor, computer skills, be reliable, and able to learn quickly.
- Verify employment and education records by phone
- Track progress in our proprietary database for customers to review
- Ensure proper protocol and procedures are followed in order to conduct requested services
- Field customer inquiries and forward to appropriate area for resolution
Qualifications / Skills Required
- High School diploma or GED equivalent required. (College background preferable)
- Prior Customer service experience preferred
- Excellent communication skills & phone etiquette
- Proficient in MS Word and familiar with MS Excel
- Strong attention to detail and a high sense of urgency
- Must be highly organized and reliable
- Must have ability to work well with other team members and adapt to new or changing job responsibilities
- Ability to self-manage time and to prioritize projects is essential
The benefits you will enjoy as a SELECTiON.COM® Employee:
- Growing Company
- Veteran Owned
- Competitive Hourly Wage
- Quarterly Incentive Program
- Excellent Health Benefits
- Matching 401(k)
- Eight paid Nationals Holidays, Vacation days and Birthday Holiday
- Clean safe work environment
- FREE On-site Exercise Facility
- FREE Parking
This is a full-time position Mon-Fri. College background preferable.
Our office is located in the Tri-County/Springdale area. Benefits and incentive program included.
Some error has occured.
Founded in 1991, SELECTiON.COM® is one of the Nation’s leading providers of pre-employment background screening services. We offer the largest network of in-house researchers, the fastest turnaround on criminal background checks and drug screening, and unsurpassed customer service. Our web application, FASTRAX Select™, allows employers to verify an applicant’s background check information quickly and accurately from the convenience of a personal computer. Average turnaround time on criminal background searches is 2 business days. Thousands of employers nationwide rely on SELECTiON.COM® to help them make smart hiring decisions.