Live Customer Support

AOC-FAQ

Basic FAQs

Q. How is this procedure different from what we’ve been doing before?

Up until now, volunteers, teachers, staff and clerics were required to be fingerprinted every five years.

Beginning January 1, 2014, volunteers will not have to be fingerprinted, but they will have to do a background check with Selection.com from within their VIRTUS account.

Q. Where do I go?
Background Checks- On-line within your VIRTUS account.
Fingerprints- One of several locations (see below)

 

Fingerprint Locations

in Tri-County: 155 Tri County Pkwy
Cincinnati, OH 45246
513-522-8764
Monday- Friday: 8AM-5PM
or Middletown: 1707 Run Way
Middletown, OH 45042
Monday- Friday: 8AM-4PM

Alternatively, you can schedule a mobile fingerprinting unit to come to you by contacting LeAnn Bick by e-mail at: Customer Support or by telephone at: 513-522-8764. We ask that you have a minimum of twelve (12) people in order to schedule the mobile unit for its location. (You can coordinate with other local parishes or schools in order to meet the minimum requirement.)

For a calendar of our mobile fingerprinting unit, go to the Calendar.

Q. Who does this apply to, and how much does it cost?

[uds-pricing-table name=”AOC Who”]

***FBI fingerprints will be $32 for people who have lived outside the state of Ohio in the last 5 years.***
Please note: Fastrax™ Tokens are ONLY valid for the on-line background checks, and will NOT WORK for fingerprinting.

Payment for the BCII and FBI checks must be made by cash, or check.

Payments: Credit Cards and Tokens FAQs

Q. How will volunteers or employees pay for the background check?

Volunteers or employees can pay for the on-line background check through personal credit / debit card / PayPal for payment at the time of service, or they can use a Fastrax Token- which will be pre-paid by the parish or school. (Fastrax™ Tokens will not cover the cost of fingerprinting.)

Q. If a parish/school decides to cover the cost of the on-line background check, how can we avoid having to reimburse our volunteers?

Parishes and schools will be able to purchase “Fastrax Tokens” to cover the cost of the on-line background checks for volunteers. (Fastrax™ Tokens will not cover the cost of fingerprinting.)

Q. Will it be up to every parish to either reimburse volunteers/teachers/staff etc. for their out of pocket expense or decide that volunteers/teachers/staff etc. be responsible for the $25.00 cost?

The pre-pay option will be available to every parish, school or location. This will protect the parish from potential abuse, and make it easier for their volunteers as well.

Q. How will a parish or school get tokens to give out to volunteers?

A parish or school can pre-purchase volunteer Fastrax Tokens from Selection.com. Please contact Stephanie Whalen at 513-522-8764 x3020 or by email.  Let her know how many tokens you want to purchase and she will issue you an invoice.

Payments can be made by check or ACH to:

Selection.com
attn: Stephanie Whalen
155 Tri-County Parkway, Suite 150
Cincinnati, OH 45246

Once you purchase a set of tokens (in any quantity), we’ll contact you and setup an on-line account where you can review which tokens have been used and which are still active.

Q. What will the tokens look like?

The Fastrax Token will be a series of letters and numbers, much like a “coupon code” used in a shopping cart at an on-line retailer.

Q. How can safe environment coordinators distribute the Fastrax Tokens?

Once a parish or school has purchased Fastrax Tokens, the safe environment coordinator can email the tokens to volunteers or print them and hand them out.  Tokens can also be given out in batches to coaches, teachers, etc.

Q. What will prevent a volunteer from giving their Fastrax Token to other volunteers?

The Fastrax Tokens are each unique and cannot be re-used. Once someone uses a token, that token will not be active and cannot be re-used.

Q. How will the parish/school know if the Fastrax Token has been used, or how many are active?

Parish or school representatives who purchase Fastrax Tokens will be given an account which will allow them to manage tokens, see which have been activated and which are still available. Unused tokens will be able to be re-assigned if they are not used by the volunteer to whom they were given.

VIRTUS FAQs

Q. If you do not keep up with the monthly VIRTUS training, will you be kicked out of the system?

A. Archdiocesan policy is that people will have their VIRTUS accounts suspended if they are three or more months behind in reading their monthly bulletins. This will become effective July 1, 2014. If your account is suspended, you will need to talk with your local Save Environment Coordinator to become unsuspended, provided you catch up on reading the monthly bulletins.

Q. Why can't we have walk-ins? What is the difference if they register before the class or after the class?

The reason web registration is required before attending a class is that there are too many people who start the class, but never register with VIRTUS.  Currently over 900 people have attended a class without registering.

Q. Will peoples’ records be purged when they no longer volunteer?

Yes, volunteer records will be purged when people no longer volunteer. This will be done by the local Safe Environment Coordinator.

Q. How will volunteers get the VIRTUS bulletins?

They will then get bulletins through VIRTUS at the email address registered with VIRTUS.

Q. What about people who do not and will not have computer access?

The local Safe Environment Coordinator will print out copies of the monthly bulletin for the people to read.

Q. Will I, as an employee of the parish or volunteer coordinator, be notified vie email that a volunteer has been approved by SELECTION.COM?

The local Safe Environment Coordinator will need to run a “Master Report” in VIRTUS in order to see who is “clear.”  At this time, though, you will not get email notices.

Q. When do we notify volunteers that their approval is more than 5 years old and they now need to have this background check completed.

Volunteer coordinators will need to notify their volunteers that a background check is required.  Likewise, principals and pastors should notify their staff.  As of January 1, 2014, the background check will be required for anyone who has not had fingerprints or a background check done in the last 5 years.  Enforcement of this requirement and staying current with the VIRTUS bulletins will begin July 1, 2014.

Q. Can you choose more than one location to volunteer when registering for a background check? What happens if you want to add or change locations at a later date?

Within VIRTUS, you can choose more than one location.  Changing or adding locations will not impact your requirements once you’ve completed a background check with SELECTION.COM.

Q. If someone has attended VIRTUS but has not been fingerprinted, will they be able to do the on-line SELECTION.COM process in January? If so, how do they connect to it?

Yes, beginning January 1, volunteers in Virtus will be able to click on a tab within Virtus (like the existing “tools” or “training” tabs).  From there, the volunteer will be able to initiate the background check.

Q. If someone has already taken the VIRTUS class and their fingerprints are over 5 years old and they are currently approved in VIRTUS to volunteer do they need to go through the SELECTION.COM to have a current check of fingerprints?

Volunteers will need to either have done fingerprints in the last 5 years, OR do an on-line background check with SELECTION.COM.

Online Background Checks and Fingerprinting FAQs

Click here for a chart describing who needs background checks.

Q. Who needs to be background checked through fingerprinting?

If you fall under any one of these categories, you must have your background check done through fingerprinting in addition to the on-line background check.

•     Clerics residing / serving within the Archdiocese of Cincinnati – This includes priests, seminarians, deacons, and religious women.

•     Day Care Center employee (Child Daycare Center Owner, Licenses or Administrator Type A Daycare Home Owner.

•     Maintenance staff, administrative staff, cafeteria staff, before- school care, after-school care, or any other non-licensed school employee.

•     Non-paid student teacher or non-paid teacher doing pre-service field experience.

•     Paid lunchroom monitor or paid playground monitor.

•     Paid school bus or van driver.

•     Paid substitute teacher.

•     Paid teacher, including non-tax supported school teacher.

•     Paid teacher aide or paid classroom aide.

•     Pupil Activity Supervisor or coach – THIS APPLIES TO ALL PAID / VOLUNTEER HIGH SCHOOL COACHES.

Q. How about unpaid High School CYO coaches? Are only paid people required to be fingerprinted?

All high school coaches, paid OR volunteer, will need to be fingerprinted in addition to the on-line background check.

Q. How about unpaid grade school or CYO coaches? Are they required to be fingerprinted?

No, only high school coaches, paid OR volunteer, will need to be fingerprinted in addition to the on-line background check. Grade school coaches will need to do the on-line background check.

Q. What about parish staff?

Parish staff is not required by State law to be fingerprinted. However, under the Decree on Child Protection, if they have contact with children, they will need to have their fingerprints done every five years and the electronic background check done through SELECTION.COM.

Q. Do current approved volunteers need to be re-screened retroactively come January 1, 2014?

Current volunteers will need either to have completed fingerprints in the last 5 years, or they will need to do an on-line background check.  This way, as we move forward, at any given point, all volunteers will have had a background check within the last 5 years.

Q. Will teachers in the Archdiocese, rather than using the SELECTION.COM fingerprinting, be able to go to their more local county educational service center, as the public school system can do for the State of Ohio licensing?

In order that the Archdiocese can get the results of your fingerprints directly, we prefer you to use the SELECTiON.Com services.  Otherwise, we have no control over where the results are sent and how long it can take to get results back.

Q. Will volunteers have to resubmit to SELECTION.COM every five years even if you are doing the quarterly checks?

No. Active volunteers will not have to resubmit a background check every 5 years.  Volunteers will only have to pay to have their on-line background done once- if they stay active as a volunteer.

Q. How often do I need to complete background checks for Ohio educator licensure?

Ohio law requires that all individuals must have a baseline BCI and FBI criminal background check at the time they apply for their first Ohio educator license, certificate or permit, and those BCI and FBI background checks must be no older than one year (365 days) at the time they are used for initial licensure.

If an individual then resides continuously in Ohio, he or she does not need to update the BCI background check, but must obtain an updated FBI check once every five years.

If an individual lives outside Ohio at any time during the five years after obtaining a BCI check, then both background checks will need to be updated.

This applies to all individuals holding a state of Ohio educator license, certificate or permit, including a non-tax certificate (no expiration date), and a permanent certificate (no expiration date) and an 8-year professional certificate.

It is the responsibility of educators holding ODE licenses, certificates or permits, as well as their employers, to ensure that the law is followed with regard to obtaining required updated background checks within the five year timeframe prescribed by law, even if the expiration of a background check does not always coincide with the expiration of the license.

It is anticipated that, over time, the expiration of licenses and background checks would align, but in cases where they are not aligned, it is still the educator’s responsibility to meet the five year background check requirement in law, regardless of when the educator’s license is actually due to expire. Educators should not allow required criminal background checks to become expired (beyond five years) just because their license is not yet due for renewal.

Q. What are the exceptional court fees?

If someone has lived outside of Ohio , we will be searching up to 3 county courthouses for criminal history.  In a small number of  counties around the country, the counties have decided to charge court fees as a revenue stream for their local government.  In the rare case that our searches take us to those counties, the volunteer or employee will be asked to cover the cost of those court fees in addition to the cost of the regular background check.

Q. Can we just go to the Sheriff’s office?

In order to get the results of the fingerprints, and avoid delays, we are asking everyone to do their fingerprints directly through Selection.com.

SELECTION.COM and VIRTUS

Selection.com Security

Q. Is the site encrypted?

Yes, our site is encrypted.

We have:

  • Redundant backup systems
  • Backup generators
  • VeriSign 128-bit to 2048-bit encryption
  • Symantec encryption on all traffic
  • 3 firewalls to our servers
  • 2 levels of physical security on-site
  • All our data is stored internally and is not stored off-site
Q. What assurances do volunteers have that the lists in Selections data base will not be sold or shared?

Here at Selection.com, our only business is criminal background checks.  We do not engage in any business direct to consumers.  We do not sell, rent, trade, give, or in any other way allow other entities to access the information about the individuals for whom we do background checks.  Neither do we analyze, aggregate, extrapolate, or data-mine the information about the individuals for whom we do background checks.

Q. If someone decides to NOT volunteer anymore or becomes inactive will their personal information be purged from Selection.com’s database?

Yes.

Q. What safeguards are in place to prevent using false information?

The first level of search that is performed is a verification of identity.  This will be based on the name, address, date of birth and social security number.  With this information, we will verify that all four pieces of information match, and we’ll be able to identify a complete history of residences.  Any social security number that does not match will be reviewed individually.  Maiden names and aliases will also be checked.  This level of security is much more secure than fingerprints which can be overcome with a fake I.D.

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